About TwyLabz

Company Overview

TwyLabz is a technology powerhouse run by group of aspirant and enthusiastic professionals headquartered in Thiruvananthapuram, India. Since 2019, The TwyLabz Management has looking forward on delivering innovative solutions to create value and efficiency for our customers. The fundamentals of our success are based on valuing our customers, empowering our people and trusting strategic partners.

Our Vision: Your Success is Our Mission

Our Mission As Follows

Our mission at TwyLabz is to combine leading-edge business strategy and IT knowledge to deliver the best possible solutions to our customers. The primary focus of every TwyLabz employee is to improve IT efficiency and business profitability of every customer we serve. We are committed to building long-term, sustainable partnerships, by providing world-class automation assisted customer service solutions to entrepreneurs, start-ups and SMEs globally. We achieve this through our highly professional team, best practices, and thought leadership. Our culture incorporates the following values: Exceptional customer service, Innovative solutions, Integrity, Teamwork and Accountability.

TwyLabz Advantage

TwyLabz  advantage gives customers the flexibility of onsite and offshore outsourcing with an enhanced approach to fulfill their needs in the areas of software and systems product development, application development, mobile application development and lot more.


TwyLabz implements a business-speak that centers on reliability and works towards helping its clients achieve a zero-deficit accomplishment of purpose. It deploys a thorough methodology based project management, that effectively optimizes turnaround time and cost runs while delivering exceptional value to its global clients. When you deliver a project on schedule, clients appreciate it and come back for more.

Our Expertise

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Technical Experience

We are well-versed in a variety of operating systems, networks, and databases. We use this expertise to help our customers with a variety of small to mid-sized projects. 

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High ROI

Many companies find that constant maintenance eats into their budget for new technology. By outsourcing your IT management to us, you can focus on what you do best--running your business.

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Satisfaction Guaranteed

That's why our goal is to provide an experience that is tailored to your company's needs. No matter the budget, we pride ourselves on providing professional customer service.

VALUE ADDED IT SERVICES & SOLUTIONS SINCE 2019

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ITIL Processes Followed

 ITIL processes are followed to consistently deliver top notch Managed IT Services thereby adhering to Service. 

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24X7X365 NOC Support

Twylabz provides Managed IT Services to its clients and partners 24/7/365, delivering real value to the client  through skilled staff and with state of the art facilities.

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Innovative Solutions

 Innovative approach in understanding manual business processes and developing scalable and reliable IT Solutions.

Privacy Policy of TwyLabz

  

Last Updated 1st April, 2019.


TwyLabz is committed to earning your trust by respecting and protecting your privacy at all times. This Privacy Notice is intended to set out your rights and answer any queries you may have about your personal data. Our privacy policy discloses how we collect, protect and use personal information.


What personal information we collect?

  1. TwyLabz  receives Personal Data, including Sensitive Personal Data from and about you during the course of hiring and employing or engaging you.
  2. TwyLabz may hold and process the following types of Personal Data about you:
  3. Personal details: Name, address and contact information, date of birth, birth place, gender,
  4. Family composition:
  5. Career history: curriculum vitaes (CVs), recruitment details and application forms, Education and vocational training, language, and other job-related skills;
  6. Financial details,
  7. Information regarding use of company resources.


The above list of Personal Data is non-exhaustive but illustrates examples of Personal Data that you may share with TwyLabz, or TwyLabz may acquire from you, in the course of your employment or engagement.


                  We also collect the following data about you, such as

  • When you visit our website,
  • During events and trade shows,
  • Conferences,
  • Thought leadership and Webinar invites,
  • Product/Service announcement/promotion.


       The sort of personal data we collect includes:

  • Name,
  • Email address,
  • IP address,
  • Date or time you accessed or left the site,
  • Pages you viewed.
  • Work and home contact information,
  • Application form and references,
  • Correspondence with or about you.


How do we use your Personal Data and what is the legal basis for this use?

The processing of your Personal Data enables TwyLabz to perform its role as an employer and/or for the purposes of engaging you, including fulfilling its legal obligations under applicable laws and as necessary in connection with TwyLabz’s performance of its contractual and employment obligations to you. Without this information, it would not be possible for TwyLabz to perform its contract and/or legal obligations with you. Certain Personal Data is processed by TwyLabz for its legitimate business interests, including, but not limited to:

  • Maintain the ethics hotline (reports may be submitted anonymously);
  • Monitoring and auditing company functions;
  • Annual employee certification;
  • Office Automation and collaboration;
  • Making information available on the intranet and to facilitate communication between and among employees within the TwyLabz Companies;
  • Internal Help Desk;
  • Financial management;
  • Responding to an incident;
  • To comply with applicable laws and legal obligations, including without limitation:
    • To respond to governmental inquiries or requests from public authorities;
    • To comply with valid legal process or discovery obligations;

Additionally, TwyLabz will process Personal Data according to our mutual employment contract for purposes of:

  • Recruiting and employee on-boarding;

We may also use personal information which is obtained from other means like when you visit our website, during events and trade shows, conferences, thought leadership and Webinar invites, Product/Service announcement/promotion.

  • To establish and maintain contact with you;
  • To send you updates and or other informational mailings;
  • To comply with any legal or regulatory requirements; and/or
  • To comply with any requirements under our agreements with our clients.

With whom and where we share your personal data?

TwyLabz may disclose and/or transfer your Personal Data to third parties for the purposes set out above. The parties to whom TwyLabz may disclose or otherwise transfer your Personal Data include:

  1. TwyLabz’s affiliates and subsidiaries for purposes consistent with their legitimate business      practices; and/or
  2. Third parties, including customers, auditors, accountants, attorneys, and other professional      advisers and third-party companies to allow TwyLabz to comply with contractual, statutory and other obligations, and for the proper management of its business.

In the course of operating its business, TwyLabz may need to transfer Personal Data collected in the European Economic Area (“EEA”) to countries outside the EEA which may not have laws offering the same level of protection for personal data as those inside the EEA. TwyLabz has taken steps to ensure adequate safeguards are adopted to safeguard such Personal Data.  TwyLabz maintains appropriate and reasonable technical and organizational measures to protect your Personal Data against unauthorized or unlawful destruction use and against its accidental, loss, damage or destruction.


How long will you keep my personal data?

TwyLabz will store and maintain your Personal Data for as long as necessary

  1. For the purposes for which it was collected,
  2. To meet its current and future legal obligations, including in compliance with TwyLabz’s records retention policy, and
  3. As permitted to meet its legitimate interests.


Personal information of individuals, other than employees, would be retained for 10 years upon provision of a consensus.

Please note that you may have the right to request the correction or deletion of your Personal Data as explained below.


Your rights in relation to your Personal Data

Subject to applicable exemptions, you have the right to:

  • Be informed about the Personal Data that is held about you by TwyLabz;
  • Request access to or a copy of your Personal Data that is maintained by TwyLabz and be provided information in relation to that data (including the purposes for which the data is processed and how long it will be stored for);
  • Request that your Personal Data be corrected or deleted;
  • Receive a copy of your Personal Data in a machine-readable format or to have your Personal Data sent to another entity;  
  • Restrict the processing of your Personal Data;
  • Object to the processing of your Personal Data;
  • Not to be subject to a decision which is based on automated processing or profiling that could result in a significant effect on you, such as discriminatory effects; and
  • File a complaint with the relevant supervisory authority for violations of data protection laws.


You may make these requests by contacting TwyLabz at https://twylabz.com/contact-us